Afterpay Frequently Asked Questions

For a complete list of questions and support, please visit https://help.afterpay.com/hc/en-us

Shop now. Pay over 6 weeks. Never pay interest. We are pioneers of Buy Now, Pay Later, but at Afterpay, we just call it a better way to pay. In-store and online, Afterpay is a digital wallet payment option, powered by our app. Afterpay allows your customer to split their purchase into 4 payments. 

When customers choose Afterpay at checkout the customer enters into an agreement with Afterpay. Afterpay settles the full sale at time of purchase with the merchant. The customer pays Afterpay 25% at time of purchase, and 25% every 2 weeks, across 4 payments and 6 weeks.

Afterpay does not charge interest on a customer’s purchase. There are also no late fees when payments are made on time! If a customer does miss a payment, they may be charged a late fee. They should read their Afterpay Installment Agreement for full terms and to learn more. 

Participating stores are featured in the Afterpay App and on the Afterpay website in the Now in Stores section. Stay tuned – more stores are coming soon!

It’s important to introduce and explain Afterpay equally to all customers who express interest. To sign up for Afterpay, certain eligibility requirements apply, customers must:

  • Be at least 18 years old (19 in Alabama or if a ward of the state in Nebraska)
  • Provide a valid phone number and email address
  • Be a US resident who resides in one of the 50 states or the District of Columbia

Additional requirements can be found on www.afterpay.com/terms

It’s easy for customers to create an account and free to sign up for Afterpay! To use Afterpay in-store, customers must have the Afterpay App and complete a one-time set-up, where they connect their preferred Visa, MasterCard (credit /debit) or American Express. If your customer is eligible to use Afterpay, they will know their pre-approved spend estimate, right then & there. Purchase approval is not guaranteed. If a customer has questions about purchase approval or any other account questions direct them to the Afterpay Installment Agreement, help.afterpay.com, or customer support channels. 

  1. Download the free Afterpay App from the Apple App Store or Google Play Store. Log in to create a new account.
  2.  First-time users follow a one-time set-up to connect their preferred payment method and add their new Afterpay Card to their digital wallet.
  3. Tap the "In Store" in the app and follow the guided steps for the one-time set up process to add the Afterpay Card to their digital wallet.
  4. Simply tap the phone to the card reader at check out and select the Afterpay Card from the digital wallet.

Split tender payments work as they would with any other transaction. Start the transaction and select the amount the customer wishes to pay with Afterpay. They will then tap the Afterpay Card to the card reader to transact. The remaining amount owed can then be paid with the customer’s other payment method.

When a customer returns a split tender order, scan the receipt and verify with the customer the amount paid in the secondary form of payment (cash, credit, debit). Refund this payment method first. After you have refunded that amount, restore the amount paid with the Afterpay Card by asking the customer to tap their Afterpay Card card reader. It may take up to 10 days for funds to be restored to the customer’s original payment method. If the customer has questions, encourage them to contact Afterpay Customer Service.